Refund policy

Refund Policy

Bio Precision   BioPrecisionTools.com

Last updated: July 22, 2026

Thank you for shopping with Bio Precision. We stand behind the quality and accuracy of every specimen kit and lab tool we sell. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the original delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be in its original, unused condition
  • The item must be in the original, unopened packaging
  • You must have the receipt or proof of purchase

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a full refund and may be subject to a restocking fee.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Preserved specimens once removed from sealed packaging (e.g., frogs, fetal pigs, earthworms, perch)
  • Any item that has been opened, unsealed, or used for hygiene, biohazard, or safety reasons
  • Dissection tools (scalpels, blades, pins, probes) once opened, for safety and sanitation reasons
  • Downloadable or digital products (e.g., digital dissection guides)
  • Gift cards
  • Items marked as Final Sale or Non-Returnable on the product page

How to Initiate a Return

To start a return, please contact our team at:

Email: support@bioprecisiontools.com

Please include the following in your message:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for return

Our support team will respond within 2 business days with return instructions and, if applicable, a prepaid return shipping label.

Do not send items back without first receiving a Return Authorization (RA) number from our team. Returns without an RA number may not be processed.

Refunds

Once your return is received and inspected, we will notify you via email of the status of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days
  • If you paid via credit card, please allow additional time for your bank or card issuer to post the credit
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product)

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly exchange it at no cost to you. Please contact us at support@bioprecisiontools.com within 30 days of delivery to arrange an exchange.

For preference exchanges on eligible, unopened items, the customer is responsible for return shipping costs. Once we receive the returned item, we will ship the replacement at no additional charge.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Take clear photos of the item and the packaging
  • Email us at support@bioprecisiontools.com within 7 days of delivery
  • Include your order number and photos

We will resolve the issue promptly — either by sending a replacement or issuing a full refund, at our discretion.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50
  • We are not responsible for items lost or damaged in transit during the return

Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank account again
  • Contact your credit card company — it may take additional processing time
  • Contact your bank
  • If you have done all of the above and still have not received your refund, please contact us at support@bioprecisiontools.com

Contact Us

For any questions about our refund policy, please reach out to us:

Bio Precision

Website: BioPrecisionTools.com

Email: support@bioprecisiontools.com

This policy complies with Shopify’s refund policy guidelines and applicable U.S. consumer protection laws.